Comments on: Mexicana Refund Process Fails Passengers. What To Do Now

By: nando

nando — Thu, 27 Sep 2012 04:39:44 +0000

i submitted a claim about a year ago no word back and i am now 5000 in debt what can i do

By: Mito

Mito — Thu, 10 May 2012 06:47:05 +0000

Any news from Mexicana? Did anyone get any refund in last few months?

By: Ripped off

Ripped off — Sun, 08 Jan 2012 04:46:02 +0000

ripped off by mexicana

By: SusieQ

SusieQ — Sun, 08 Jan 2012 04:37:41 +0000

I tried the Theresa Bravo route..not even a FY.drop dead etc..it’s been a year this JAN and I still out $1500..submitted requests for refund so many times I’ve lost count..I still have my records but I don’t hold out much hope I’ll ever see my money again..oh and a bit of advice..don’t buy travel insurance it’s a waste of money it covers nothing not even bankruptcy.

By: Florent

Florent — Thu, 15 Dec 2011 15:52:32 +0000

Hi
I wanted to travel last year from Puerto Escondido to Mexico and I lost my reservation for an amount of 243€ = 315$.
No news even after having filled the refund request…
When I wanted to check on the same webpage I saw today with surprise that Mexicana hoppe to work again and ” The company continues developing a policy to further assist customers who purchased tickets with Mexicana and would like to utilize them for future transportation. ” !!!!
So I will keep my references just in case but, for me, the amount is lost!!!

By: Denise

Denise — Sat, 10 Sep 2011 05:10:22 +0000

I purchased tickets last year through a travel agency and paid the tickets in cash. I submitted the refund request and It’s been over a year and I haven’t heard anything! Does anyone know who I can contact.

Thanks!

By: Mitja

Mitja — Mon, 29 Aug 2011 15:02:57 +0000

Still no refund for me

By: Tom

Tom — Wed, 29 Jun 2011 14:56:54 +0000

Thank you. !!!! Theresa came thru for me too. $1000.00 It took about 8 weeks.

By: C Saenz

C Saenz — Mon, 13 Jun 2011 23:02:20 +0000

My credit card company could not help me. I lost the money!

By: Phill

Phill — Tue, 24 May 2011 16:12:35 +0000

I was in touch with Travelocity and they recommended me to contact my bank and ask for a charge-back on which we all should have right, if the service is not received. Dunno if it works, because my account was closed and I’m not in US anymore, but you should try it.