Comments on: Mexicana Suspends and Cancels All Flights, Scramble For Refund Begins

By: Carolina cervantes

Carolina cervantes — Sat, 17 Sep 2011 20:03:16 +0000

How can i get my refund over my tickets ?

By: Todd

Todd — Tue, 22 Mar 2011 22:47:47 +0000

CONTACT THE BELOW FOR IMMEDIATE ASSISTANCE WITH REFUNDS

theresabravo@mexicana..mx
phone:(310) 258-0395
fax: (310) 646-0465

By: Monique

Monique — Sat, 15 Jan 2011 08:03:38 +0000

So heres my story. A good chunk of our family bought round trip tix to cancun for my little brother’s wedding. We werent even informed, we found out via the news/radio that mexicana was filing for bankruptsy. they didnt even care enough to let us know we had to get new flights!!!! We called, emailed, we did everything and mexicana still claimed that everything was fine and under controll. yea right, we knew better. we all (bride and groom included) ended up having to buy all new tickets just a ouple of weeks before the wedding. (ouch to wallets!) Do you know how hard it is to find at least seventeen people a flight to cancun in the summer on the same date around the same time?! ugh!!! we all worked soooo hard all year to be able to pay our bills, save up and take care of our resposibilities (something mexicana airlines knows NOTHING about) all to be a few hundred dollars short on our family vacation to witness and celebrate my brothers wedding. we were all so sad. its been 12 weeks and counting and still nothing. im super bummed to see how little mexicana cared about their customers and how many of you there are that this happened to, but in a way a little glad to see that were not alone. guess well just have to keep waiting and desputing. thanx for the support!!! by the way the wedding was beautiful we made the best of it with what we had to work with. with friends and family pulling together we pulled it off

By: frankie

frankie — Sat, 06 Nov 2010 04:37:06 +0000

anyone get their refunds yet?

By: Darsy

Darsy — Sat, 18 Sep 2010 02:03:11 +0000

I did buy tickets to fly in December. I did fill up the forms trough the internet to make the claims, they will give you a number (claim number) to keep for your records and follow up. The Credit card will process any claim after the date of the travel if the airline don’t pay it back before that time. It will take more than 3 months to get the money back if we have some luck. tx

By: Chucho

Chucho — Tue, 14 Sep 2010 17:01:44 +0000

I have applied for refund, since I have not received any information about my application. I tried to do that through the credit card and the answer was that they will do something but after the day that my ticket was schedule for. So I guess we need to way,

By: Keith

Keith — Thu, 02 Sep 2010 02:32:57 +0000

Hello all, I purchased two tickets to go to Puerto Villarta. After hearing about this, I’started the process in trying to get a refund through Mexicana. However that doesn’t seem too likely so I also filed a claim with AMEX thinking their system will be able to get me back the money. Hoping this works and I’ll be sure to keep everyone updated as soon as I hear anything.

By: jeff

jeff — Mon, 30 Aug 2010 19:31:29 +0000

@ Bryan. I am really sorry to hear that. This is definitely one instance where using a credit card would have helped you. I am thinking good thoughts for you and hoping that the refund comes through!

@All. I just got off the phone with my credit card company. It looks like there is some hope in that department. I am going to post a follow piece with some information for you all. Good luck and keep after them!

By: Bryan

Bryan — Mon, 30 Aug 2010 17:05:23 +0000

We were to fly to Puerto Vallarata in October. In an attempt to not use my credit cards so much I paid with a check card. Big mistake. Bank of AMerica cannot help because I purchased these tickets more than 90 days ago. I applied for a refund on Mexicana’s website. If I get it back in hte next two weeks I will look elsewhere for tickets if not I can’t take that financial hit.

By: jeff

jeff — Mon, 30 Aug 2010 11:34:37 +0000

Bob and Sharona. Thanks for sharing. I also did not receive any sort of email confirmation from Mexicana when I submitted for my refund which makes me even less confident any of us will receive anything. I’m taking Bob’s advice to call my credit card company. Sharona, good luck with your bank.